FAQ

Frequently Asked Questions

Find answers to common questions about POS.sy

Do I need any special hardware?

No special hardware required! POS.sy works on any device with a web browser - computers, tablets, or smartphones. You can optionally connect receipt printers and barcode scanners for enhanced functionality.

What are the benefits of the desktop app?

The desktop app provides native Windows performance, faster loading times, and a dedicated window for your POS system. It connects to the same cloud backend, so all your data stays synchronized.

Is my data secure?

Absolutely. We use bank-level encryption to protect your data. All information is securely stored and backed up regularly. Your business data is never shared with third parties.

Can I manage multiple stores?

Yes! You can create and manage multiple stores from a single account. Each store has its own inventory, reports, and settings while you maintain centralized control.

What payment methods are supported?

POS.sy supports cash, credit/debit cards, mobile payments, and custom payment methods. You can configure the payment options that work best for your business.

How do I get started?

Getting started is easy! Simply register for an account, create your first store, add your products, and you're ready to start selling. The entire setup process takes less than 15 minutes.

Can I access POS.sy offline?

While POS.sy requires an internet connection for full functionality, we're working on offline mode capabilities that will allow you to continue processing sales even without internet, with automatic sync when you reconnect.

What kind of support do you offer?

We offer comprehensive support including email support, live chat during business hours, video tutorials, and a detailed knowledge base. Premium plans include priority support with faster response times.

Can I import my existing inventory?

Yes! You can easily import your existing inventory using our CSV import tool. We also provide templates and step-by-step guides to help you migrate your data smoothly.

Is there a free trial?

Yes, we offer a 14-day free trial with full access to all features. No credit card required to start your trial. You can explore all the features and decide if POS.sy is right for your business.

Still have questions?

Can't find the answer you're looking for? Please get in touch with our support team.

Contact Sales